Frequently asked questions


How long will it take me to achieve a qualification?

The length of time to achieve a qualification will depend on your current experience using a computer.  For those new to using computers it will take longer as you will carry out a significant amount of learning.  For those with some experience the amount of learning is reduced therefore you should achieve more quickly.

What is Level 1/Level 2?

The terms Level 1 and Level 2 come from the qualifications framework for National Vocational Qualifications (NVQs), of which there are 5 levels.

Level 1 is described as competence which involves the application of knowledge and skills to a range of varied work activities, most of which may be routine or predictable.

Level 2 is described as competence which involves the application of knowledge and skills in a significant range of varied work activities, performed in a variety of contexts. Some of the activities are complex or non-routine, and there is some individual responsibility and autonomy. Collaboration with others, perhaps through membership of a work group or team, may often be a requirement.

If I am a novice to using computers does that mean I should start at Level 1?

The right course for you will depend on what your goals are in relation to using the computer. If you are a novice but need to develop sound IT skills for work purposes to create professional documents then a Level 2 maybe appropriate.  If you only need to use the computer occasionally and to produce simple documents a Level 1 qualification might be all you need. 

To ensure you are on the right course a tutor will discuss your choice of qualification levels with you and provide tailored advice and guidance.

Why is there a cost for some qualifications and not others?

Some qualifications are free as they are a government priority.  The government wants to upskill the UK workforce and encourage individuals to achieve a level 2 qualification, therefore funding is available to support those learners to achieve a level 2.

Those qualifications that are not a priority attract less funding and therefore a cost is charged.

What is OCR?

OCR stands for Oxford Cambridge and RSA, and is a UK awarding body.

If the qualification is not exam based then how I do achieve it?

Once you have developed your IT skills in your selected modules, you may complete a computer based assignment, which requires you to produce a range of documents using your newly gained IT skills.  Alternatively you may demonstrate your IT skills through creating your own documents.

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